Self assessment essay example

In applying a client directed outcome informed approach (Duncan, Miller Sparks, 2004), the caller is recognised as the 'expert' on their problem. A relationship (rapport) with the caller cannot be established without first listening and seeking to understand the caller's issues from perspective, while valuing and respecting their position. Change is driven by the caller and it is important that their ideas about options, management and change are explored. The need for empathy and caring and the ability to reduce the callers stress while providing an opportunity the caller to speak openly regarding their problems is paramount.

Self assessment essay example

self assessment essay example

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